❓ What brands do you support?

We specialize in parts and accessories for leading electric and smart vehicle brands, including Jaecoo, BYD, Exeed, Omoda, Jetour, and other similar models. If you don’t see your car listed, feel free to contact us for compatibility inquiries.

❓ Are your products genuine or aftermarket?

We offer high-quality aftermarket and custom-fit accessories that meet or exceed OEM standards. All our products are tested for quality and compatibility before being listed.

❓ How do I know if a part will fit my vehicle?

Each product listing includes compatibility information. If you're unsure, you can email us at fayadriveofficial@gmail.com with your vehicle’s make, model, and year, and we’ll help you confirm the fit.

❓ Do you offer installation services?

Currently, we do not offer installation services. However, many of our parts and accessories are easy to install with basic tools, and we provide guidance when possible.

❓ What is your shipping policy?

We process orders within 1–2 business days. Delivery times depend on your selected shipping method and location. For full details, please visit our Shipping Policy.

❓ Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and availability are calculated at checkout.

❓ Can I return or exchange an item?

Yes! We offer returns and exchanges within 14 days of delivery, provided the item is unused and in original condition. Visit our Return Policy for more details.

❓ How do I track my order?

Once your order ships, you’ll receive a tracking link via email. You can also track your order at our Order Tracking Page.

❓ What if my order arrives damaged or incomplete?

If your order arrives damaged or missing an item, please contact us within 48 hours of delivery with photos and your order number. We'll resolve the issue as quickly as possible.

❓ How can I contact Faya Drive?

You can reach us via email at 📧 fayadriveofficial@gmail.com. We typically respond within 24 hours, Monday–Friday.